Contact

Capacity Availability

There are rail and truck windows available at the Moorebank IMEX Terminal on all days (Monday – Friday).

Please refer any requests for access to:

Damian Wilson
Email: accessmlp@qube.com.au

Rail network and rail pathing

 For rail path applications and information, please access Australian Rail Track Corporation’s (ARTC) DTPOS site:

https://artcdtpos.azurewebsites.net/#

The code in DTPOS to select for a train to run into the Moorebank IMEX Terminal is ‘MBT’ (Moorebank Terminal).

Port Rail Shuttle Service

Contact Details

  • For all enquiries regarding access to the port shuttle, please contact Sean Hovey, General Manager – Supply Chain Solutions
  • Phone: 0423 845 123
  • Email: sean.hovey@qube.com.au

Information to be provided

  • Type of freight customer proposes to move
  • Number of TEU’s
  • Origin
  • Destination
  • Date/time of freight task

For Feedback and Complaints:

Complaints can be submitted via the following means:

(a) in person to an Operator staff member at the IMEX Terminal;

b) via email to complaintsmlp@qube.com.au addressed to the attention of the Moorebank IMEX Terminal Complaints Handling Manager; or

c) via post to:

Damian Wilson, Moorebank Logistics Park, Administration Building
400 Moorebank Avenue,
Moorebank NSW 2170

Further information relating to complaints including the dispute resolution process is available via Annexure 5 of the Terminal Access Protocol which is available via download below.

Download Complaint Resolution Information